![]() I said yes, that I would be home for delivery. He asked if Monday, October 10, 2002, would work. The person I talked to, ***, said that an appointment for delivery had to be made. ![]() By mid-afternoon, there was no delivery, so I called the office in Cohoes, NY, where the delivery is coming from. The website tracking showed it was to be delivered on Friday, October 7, 2022. The Pro number for my deliver is: ********* I can be reached at ************ or email me at thank you for your help. I don't know how to get through to them, I believe this is deceitful business practice. Today, I received another letter from them telling me that they will auction off my crate. I received a letter from them a few days later asking for an additional $53.00 which I ignored at first and I am also short staffed down 2 employees, so I haven't got a chance to call them. After countless emails and phone calls, they agree for me to pay $303.44 which is different from the original amount of $213.04, but I agreed to pay that amount to get things settled since we were going back and forth for 3 weeks with the same issue and got a confirmation # ****************. They provided me with a quote in writing: Quotation ID: ********** for 213.04 and I receive a bill for $703.44 almost 3 times the amount that was quoted to me, I contacted them immediately. I used this company for the first time in January from a referral from another The UPS Store" Franchisee that has used them in the past. Isn't this ALL YOU DO? Take order for deliveries, dispatch trucks, and deliver? Can't even do that right - CLOSE DOWN! SHUT YOUR DOORS! I paid for white glove service which no long entails getting rid of the old mattress - so I had already disposed of my old mattress and now had no bed for the night!!! ![]() They said they are working on seeing when they could get another truck to deliver it. The morning of the scheduled delivery date I received a call informing me that they would not be able to deliver my SECOND mattress as they truck they dispatched is not big enough for the mattress (WHAT DID YOU SEND - A Pick-up Truck?). I ordered a new mattress (now 4 months later) I am scheduled for my second mattress ordered to be delivered. The morning of the scheduled delivery date, they called to inform me that they damaged the mattress and would not be delivering it. I ordered a mattress to be delivered through ABF. Although I am leaving this review for the Richmond branch - I have to say NO ONE with ABF Freight was helpful in the least!!!
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